Welcome to the KOREEPOP Online Store (“the Store”, “we”, “us”).
We value your privacy and are committed to protecting your personal data in compliance with applicable laws and regulations.
This Privacy Policy explains how we collect, use, store, and process your personal data when you visit or use the Store, including browsing, placing orders, making payments, contacting customer service, or engaging in any related activities.
This Policy applies to all personal data collected from you when you visit the KOREEPOP official website, use its online services and features, make purchases, process payments, track orders, or participate in any related activities or services.
Depending on the services you use, we may collect the following categories of information:
Name
Email address
Phone number
Shipping / delivery address
Payment information (payment method, transaction records, billing information, etc.)
Collected during your browsing or use of the Store’s services, including:
IP address
Browser type
Device information
Operating system
Access logs
Cookies
Pages visited
Usage records
Order / payment records
Records of improper or abnormal use
When you contact customer service—such as for order inquiries, return/exchange/refund requests, or other support—we may collect the information you provide to process your request efficiently.
We use your personal data only for purposes permitted by law and required for service operation, including:
Processing your orders and payments
Shipping and delivery
Issuing invoices/receipts
Handling refunds, returns, and exchanges
Providing after-sales service
Verifying member identity
Account and order management
Contacting you regarding shipping updates, logistics, customer support, or important notifications
Preventing unauthorized or malicious activities
Ensuring transaction safety
Analyzing website traffic
Improving user experience
System maintenance and abuse prevention
Enhancing website security
Newsletters
Promotions, events, and new product updates
Announcements and member-exclusive information
You may withdraw your consent or unsubscribe at any time.
We may retain or disclose necessary data to comply with legal requirements or to address complaints, disputes, fraud prevention, safety incidents, or other legally required purposes.
We retain personal data only for the duration necessary to fulfill the purposes for which it was collected, unless a longer retention period is required for legal, accounting, or security reasons.
You may request correction or deletion of your data at any time.
If your data has been shared with third parties (e.g., logistics or payment providers), we will notify them to make corresponding corrections.
If you cancel your membership or stop using our services, we will delete or anonymize your information within a reasonable period unless retention is required for legal obligations or dispute resolution.
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
These measures include, but are not limited to: TLS/SSL encryption, firewalls, access control, and periodic security audits.
To complete order fulfillment and operational tasks such as shipping, logistics, and payment processing, we may share certain information with trusted third-party service providers (e.g., logistics companies, payment processors, warehousing partners).
We only provide the minimum necessary information and require these partners to comply with confidentiality obligations and use the data solely for service-related purposes.
The Store uses cookies to analyze website usage, manage login sessions and shopping carts, enhance user experience and security, and support website optimization and marketing analytics.
You may disable or delete cookies through your browser settings.
However, disabling cookies may affect certain features of the Store (including login, shopping cart, and checkout functionality).
Depending on applicable laws where you reside, you may have the following rights regarding your personal data:
The right to inquire whether we hold your personal data and to access such data
The right to obtain a copy of your personal data
The right to request correction of inaccurate, incomplete, outdated, or improperly used data
The right to request deletion (unless restricted by legal obligations or business needs)
The right to withdraw consent at any time (without affecting the lawfulness of processing based on prior consent)
The right to restrict or object to certain types of processing (e.g., marketing)
If you wish to exercise these rights or have questions regarding data processing, please contact us through the methods provided below.
The Store is intended for users who have reached the legal age of majority in their jurisdiction.
If you are a minor, please do not provide personal data without the consent of a parent or legal guardian.
We may update this Privacy Policy from time to time due to business needs, legal changes, or system updates.
Significant changes will be announced on the website or communicated via email or member notifications.
The revised Policy becomes effective upon publication. We encourage you to review it periodically.
If you have questions, comments, or requests regarding this Policy or how we handle your personal data (including access, correction, deletion, or withdrawal of consent), please contact us:
📧 Email: service@koreepop.com
